HR Shared Services Centre Module

The Shared Services Centre of SIGMA-HR is a real-time management tool integrated into our HRIS. You will be able to manage support tickets or information requests from your employees, regardless of their emission channel and nature.

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HR Shared Services Centre Module

HR Shared Services Centre: Why Use It?

The Shared Services Centre is particularly important in a context of digital transformation, where process optimization, information sharing, and collaborative communication are predominant. By giving access to your HR knowledge base, your employees can autonomously find answers to their HR queries. By automating HR requests issued by collaborators, you improve dialogue with them. This avoids overburdening the HR teams, allowing them to focus on complaints and strategic tasks.

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A personalized and constantly enriched knowledge base

The Shared Services Centre module allows employees to search for answers to their HR questions on their own, without needing to consult the human resources team.

To facilitate this, it integrates an intelligent recommendation engine that identifies appropriate responses to their inquiries.

Employees consult the knowledge base by entering their request.

  • If the answer to their question is indexed in the knowledge base, it then automatically suggests appropriate responses (such as references to legal texts, for example).
  • If the answer is not indexed, the shared service centre automatically generates a ticket, assigns it to the most suitable company department to respond. This department then takes charge of the request. The response provided can subsequently enrich the knowledge base.

Manage your requests efficiently

Creating requests has never been so simple and efficient.

  • Intuitively visualize and manage key HR data with customized dashboards.
  • Personalize your specific fields for each type of request.
  • Use multiple communication channels: emails, employee portal, conversational agent.
  • Stay informed with quick and efficient notification and alert mechanisms.
  • Interact with a proactive conversational agent.
Centre de Services Partagés RH-20220620-160326

Use Cases of the HR Shared Services Centre

The use cases for the Shared Services Centre are numerous and cover the entire employee life cycle within a company. Here are some examples:

«I am going to have a child, how many days of leave am I entitled to as a father?»

I consult the knowledge base which directs me to various legal articles. The consultation is completed.

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«I have an issue with my pay slip, there is an error in the calculation of deductions.»

The Shared Services Centre sends my complaint to the payroll manager who will take care of the claim until it is resolved.

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«How do I urgently enroll one of my employees in training? What procedure should I follow?.»

The request does not exist in the knowledge base, the HR CSP automatically creates the ticket and assigns the request to the training manager who will handle it until its closure.

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The Key Features of the Module

  • HR Knowledge Base / FAQ
  • Request Management
  • Request Tracking"
  • Conversational Bot
  • File Notes
  • Response Time Calculation
  • Workflow Management
  • Notifications and Alerts
  • Statistics on the processing time of a request, the number of requests handled, etc.
  • Customized Dashboards

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