How a 1,000-employee organization secured its grievance management.
Before SIGMA-HR: Grievances tracked in email and spreadsheets. Disciplinary measures documented unevenly. Collective-agreement application left to individual memory. At arbitration, the record wasn't there.
With SIGMA-HR: Grievances are logged, settlement procedures organized, every action tracked. Disciplinary measures are documented consistently. Collective-agreement application is backed by a single file.
Result: Files that hold at arbitration. Consistent grievance handling. Equipped social dialogue — and leadership no longer blindsided by a file.