Support, assistance and maintenance

The SIGMA-HR customer support, located in Montreal, can help the administrator of your HR software to optimize the day-to-day use of the application:

• Assistance using the application
• Help with customization (new field, terminology change, new dashboard, etc.)
• Answers to your technical questions
• Deployment of new functionalities

All customer service representatives have a technical background and a thorough understanding of the SIGMA-HR software.
You can use a secured web platform to contact our customer service and to access at any time to all your requests.

New evolutions are constantly made to the SIGMA-HR software to improve the user experience, comply with new regulations, and meet the changing needs of our customers.

Our support department is in constant contact with our:

• Development department to ensure problems are corrected rapidly
• R&D department to submit your enhancement requests for analysis so they can eventually be integrated into a future version of our SIGMA-HR HR or OHS software

Regular updates of SIGMA-HR are available to ensure you are always efficient when managing human resources and occupational health and safety.

A second feature is available to SIGMA-RH customers who subscribe to the Third Party Application Maintenance (TMA) option

This advanced maintenance service allows you to entrust us with all or part of the administration of the solution. This offer allows you to benefit from functional expertise and to focus on your core business.

The scope of the TMA includes assistance as well as the desired parameterization evolutions.